Frequently Asked Questions

Orders & Shipping

How long does order processing take?

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays). You will receive a confirmation email once your order has shipped.

How long does shipping take?

Domestic (US): Standard Shipping 3–7 business days; Expedited Shipping 2–3 business days.
International: Standard International Shipping 7–21 business days depending on destination.

Do you ship internationally?

Yes! We offer free international shipping to supported destinations. Free shipping covers delivery costs only; customs fees, import duties, taxes, and any other applicable charges are separate.

How do I track my order?

Once your order ships, you will receive a tracking number by email. You can also use our Order Tracking page to check your shipment status at any time.

What carriers do you use?

For domestic US orders we use USPS, UPS, and FedEx depending on the product and destination. International carriers vary by destination and supplier.

Returns & Refunds

What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition, and include all original accessories, manuals, and packaging. A receipt or proof of purchase is required.

How do I start a return?

Email us at Craig@gaskinaffiliates.com with your order number and reason for return. If your return is approved, we will provide a prepaid return label (US orders only). International customers are responsible for return shipping costs.

Are there any items that cannot be returned?

The following items are non-returnable: opened earbuds, headphones, or in-ear devices; items with broken, missing, or tampered serial number stickers; digital downloads or software; items damaged by misuse, liquid damage, or unauthorized modifications; sale items and gift cards.

When will I receive my refund?

Once your return is approved and received, refunds are processed to your original payment method within 10 business days. If you have not received your refund after 15 business days, please contact us.

Products

Where do your products ship from?

Gaskin Affiliates is a US-based direct online retailer. Products ship from our supplier warehouses, which may be located in the US or internationally depending on the item. Shipping origin is disclosed at checkout where applicable.

Are your products genuine and authentic?

Yes. Every product in our catalog is sourced from verified suppliers and selected for its practical value and reliability. We do not sell counterfeit or replica items.

Do you offer product warranties?

Warranty coverage varies by product and manufacturer. If you experience an issue with a product, contact us within 30 days of delivery and we will work to make it right.

About Gaskin Affiliates

Who is Gaskin Affiliates?

Gaskin Affiliates is a direct online retailer — not an affiliate marketing or referral site. We are a US-based business founded by Craig A. Gaskin, operating as CAG Marketing Ventures LLC, headquartered in Grand Rapids, Michigan. We specialize in consumer electronics and tech accessories.

How can I contact you?

Email: Craig@gaskinaffiliates.com
Phone: +1 (616) 386-1808
Business Hours: Monday–Friday, 9AM–5PM EST
Or visit our Contact page.

Is my payment information secure?

Yes. Our store is secured with an SSL certificate and all payments are processed through Shopify's secure checkout. We do not store your credit card information on our servers.